please allow up to 2 days to ship out, excluding weekends.
Accurate order information:
- It is the customers responsibility to provide an accurate shipping address and contact information during checkout.
- Luxbeautyla is not responsible for updating an incorrect address, changing incorrect contact information or changing an order once placed. Please review that all of your information is correct before submitting your order.
**We would be happy to make any corrections on your behalf, as long as we are notified, within a timely manner, before order fulfillment. - Refunds will not be offered for orders returned to us due to an incorrect address, failed delivery, etc. Customers are responsible for the shipping cost to resend their package, should it be returned to us for any reason.
Damaged products in transit:
- Although products are generally not damaged during the shipping process, Luxbeautyla is not responsible for any lash trays or products that are cracked/damaged during shipping and handling.
- Once your package is in the hands of a shipping courier, it becomes the sole responsibility of the shipping courier.
*If your product arrives damaged, please contact us and we will file a damage claim on your behalf.
Package delivery:
- Once your package is marked as delivered Luxbeautyla is not liable or responsible for any lost, stolen, or misplaced packages. Luxbeautyla is also not responsible for any package that is lost in transit.
*If you did not receive your package, please contact us and we will file a missing package claim on your behalf.